Association Complaint Procedure

In accordance with Section 55-530 (E) of the Code of Virginia, every Virginia homeowners association is required to have a written process for resolving association complaints from members and citizens. The procedure is specifically related to non-compliance with common interest community laws, including the Virginia Property Owners Association Act. It does not cover any violations of the Association's governing documents such as but not limited to the Architectural Rules.


The complaint must complete in full the CECA Complaint Form. Once completed, please scan and email to; fax to (757) 499-6383 or mail to:


Campus East Community Association, Inc.

5642 Campus Drive

Virginia Beach, VA 23462


Once completed and submitted, CECA will issue an acknowledgement by which preferred method you have chosen on the Complaint Form within seven (7) days after the Complaint Form has been received. If additional information is needed, the letter will state specifically what is expected. Any additional supporting documents must be received within 30 days of the acknowledgement letter or the Complaint will be considered null. If Complaint Form and any other documents included are completed and correct, the acknowledgement letter will include a date of the next Board Meeting, in which you will be invited to speak with the Board regarding the stated Complaint. Once Board has reviewed and rendered a decision regarding the complaint, the Board will issue a response by which preferred method you have chosen on the Complaint Form within seven (7) days after the Board Meeting.


If you wish to further appeal the Board's decision, you have the right to file a "Notice of Final Adverse Decision" with Virginia's Common Interest Community Board (CICB) in accordance with the regulations by the CICB.


The Notice must be filed within 30 days of the date of the final adverse decision, shall be in writing on forms provided by the Office of the Common Interest Community Ombudsman, shall include copies of supporting documents, correspondence, and other materials related to the decision, and shall be accompanied by a $25 filing fee. (The CICB may, for good cause shown, waive or refund the filing fee upon a finding that payment of the filing fee will cause undue financial hardship for the member.)


The Ombudsman may be contacted at:


Office of the Common Interest Community Ombudsman

Department of Professional and Occupational Regulation

9960 Mayland Drive, Ste 400

Richmond, VA 23233


(804) 367-2941


Any further questions or concerns in which you may have regarding the Association Complaint Procedure, please fill out the information below to email the office manager directly.

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Campus East Community Association